Online Sale FAQ
What is the status of my order?
As soon as your order is placed, you will receive a confirmation email from us via email. We will prepare your order as soon as possible. Once your order is ready to be shipped, you will receive a shipping confirmation email including track and trace information. This can be used to track your order until it’s been delivered.
If you have not yet received an order confirmation, please check if the payment was deducted from your bank account. If this is the case please contact our customer support as soon as possible.
Is it possible to exchange sale items for another item?
Unfortunately, it is not possible to exchange sale items for another item. However, you have up to 14 days after receiving your order to return it. All items must be unused and in the original packaging. Please be aware that we don’t offer free returns.
Complete the enclosed return form and place it within the package. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
Place the enclosed return sticker on the shipping packaging.
If your return was an international shipment, please write on the shipping box and consignment note: “Returned goods, no commercial value”.
You’re now ready to return the item. Send your package from a local post office and send it to:
Add return address
At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
Always keep the shipment receipt with track & trace code so you have proof of shipment.
My payment has failed, what should I do?
Our order system is based on a first come, first serve basis. Unfortunately, this means that it can happen that an item goes out of stock after you added it to your shopping cart. To avoid disappointment, therefore we would advise you to finish your order as soon as you can.
Did you get the notification ‘Authorisation failed’ at the checkout when you pay by credit card? Please delete your cookies, use an alternative browser and try a different payment method.
You haven’t received an order confirmation yet the money has been deducted from your account? Contact our customer service as soon as possible.
How can I cancel or change my order?
All orders are sent directly to our warehouse. They’re packed and shipped as soon as possible to ensure fast delivery. Unfortunately, we can no longer make any further changes once your order and payment have been fully processed.
Returns have to be shipped within 14 days starting after the day you receive your order. All items must be returned to us unused and in the original packaging. As soon as we have received your return, we will either refund you the purchase amount to your bank account or put store credits in your Dirty Astronauts account.
What size should I choose for the best fit?
Our garments generally run as a perfect fit, so we always recommend taking the size from your regular UK size. In order to find your Dirty Astronauts size, we recommend you navigate to the product page there you will find the tab that is labeled “Size & Fit”. Clicking that tab will reveal a sizing chart with instructions on how to measure your body. If you need further advice, please feel free to contact us.
What is the status of my order?
Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.
If you haven’t received an order confirmation, please first check if your payment went through and contact us immediately.
Where and when do you deliver during sale?
At Dirty Astronauts we offer UK and International delivery*.
What are the shipping costs?
When you place an order, there are shipping costs of up to £3.99. For orders placed outside the EU there is a possibility that you have to pay customs duties. Please be aware that we don’t offer free returns.
Will there be a restock of sold out garments?
At Dirty Astronauts, we pride ourselves on creating unique designs every season. This means that we rarely reproduce or restock styles and that they’re usually only released once on our website. Styles will not be restocked during a sale period.
What and when is the Dirty Astronauts Online Sale?
Every season we strive to push our boundaries and stay on the forefront when it comes to product design. As seasons come to an end, we gear up for exciting new collections so we are host end of season exclusive 48-hours ONLINE SALES. During the 48-hour sale we offer styles from our seasonal collections as well as some great styles from the Dirty Astronauts Archive for discounted prices.
The Dirty Astronauts sales start at 12.00PM GMT and ends at 12.00PM GMT two days later. Keep an eye on our website for sale launch dates.
