PRIVACY POLICY
Last Updated: 21.11.25
Dirty Astronauts values your privacy and is committed to protecting your data.
This policy explains how we collect, use, and store your information.
1. What Data We Collect
When you interact with our website, we may collect:
- Name
- Email address
- Delivery address
- Billing address
- Phone number
- Order details
- Payment info (via Stripe/PayPal – we do not store card numbers)
- Website analytics (e.g., Google Analytics, Meta Pixel)
- Device and browser information
2. How We Use Your Data
We use your information to:
- Process orders
- Send shipping updates
- Handle returns
- Respond to customer support queries
- Improve website performance
- Send marketing emails (only if you opt in)
3. Legal Basis for Processing
We rely on:
- Contract (processing orders)
- Consent (newsletter / marketing)
- Legitimate interest (analytics, fraud prevention)
4. Data Storage & Security
Your data may be stored in:
- WooCommerce
- Stripe / PayPal
- Email marketing tools
- Encrypted and secure cloud environments
Payment information is handled securely by third-party processors.
5. Sharing Your Data
We share data only with:
- Delivery couriers
- Payment providers
- Analytics platforms
- Email marketing services
We NEVER sell personal data.
6. Cookies
We use cookies for:
- Website functionality
- Shopping cart tracking
- Analytics
- Personalised marketing
You can manage cookies in your browser settings.
7. Your Rights
Under UK GDPR, you can request:
- Access to your data
- Corrections
- Deletion
- Restriction of processing
- Data portability
- To withdraw consent
Email: admin@dirtyastronauts.co.uk
8. Retention
We keep:
- Order records for 7 years (legal requirement)
- Marketing data until you unsubscribe
- Website analytics for standard retention periods
9. Updates
We may update this policy when needed.
